So, Workshop 2003 was created, a database that all groups could use - hotline, sales and administration. Quite quickly, we realised that our internal system needed additional upgrades. But not only that, we also got 1000 new customers to our diagnostic solution from TEXA. In just 3 years, we got 1000 new subscriptions to Autodata technical data. This need was reinforced by the fact that during that time we employed more and more people in the support department and that we had an explosive growth in the number of new customers.Ġ-1000 in 3 years. Gradually, these vehicles began to require an internal knowledge database.
This was necessitated by new car models with increasingly complex systems. But as the questions began to increase both in number and complexity, we realised that we needed a better system. This system worked fine as long as the daily number of questions to our hotline was limited to some tens. Here, we could note the customer question, regardless whether the question came via our website, or whether it came by telephone from the customer. As part of it, we set up an internal database for hotline and support (Workshop 2000). The first dedicated hotline supporters were hired in that period, and we were now able to offer the complete hotline service. Workshop 2000 - our first internal hotline system I think you could call the small team 'car nerds' without exaggerating too much. At the time, the company consisted of five employees and an accountant, one who was even able to answer certain automotive questions. This was not difficult, since our interests and knowledge were already at this level.
AUTODATA LIMITED 2007 FREE DOWNLOAD CODE
It is not possible to interpret a fault code from an engine control unit without having a deep understanding of what happens in a combustion engine!Īs an Autodata distributor, we needed to expandĪs an Autodata distributor, we now needed to expand our hotline service to cover the entire car. This, even though our area of interest covered the entire car and all its systems, electrical as well as mechanical. Up until then, our hotline was to some extent limited to what had to do with self-diagnosis. Until then, Elektro Partner had mostly focused on the self-diagnosis of the cars. In these days, it is 20 years since Elektro Partner started as Autodata distributor in Denmark.
AUTODATA LIMITED 2007 FREE DOWNLOAD UPDATE
This means that whether we have provided a software subscription on data or an update of a diagnostic tool or we have sold a physical product, you can rely on first class support as a customer. Regardless of what you have purchased, you can count on excellent user support In Elektro Partner’s 30-year long history, one thing has never changed and never will change! It is that help and support are integrated in our concept.